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Three Papers To Send

Clear Your Herospin Casino Account Verification And Get Paid

Malta-licensed casinos must know who plays, so Herospin Casino runs an identity check that normally takes 66 hours.

Start My Check
MGA licensed since 2006Licensed by Malta Gaming Authority (MGA/B2C/207/2006), audited by QUINEL and Gaming Laboratories International
Quick Answer

The Check In Six Lines

Read this first while a withdrawal sits in review or before you send anything.

Who checks
Herospin Casino Ltd.
Under licence
Malta Gaming Authority, MGA/B2C/207/2006
Check duration
66 hours
Becomes mandatory
By your first withdrawal
Questions go to
[email protected]
Minimum age
18+
Four Moves

Four Moves To A Cleared Account

Follow this once your account is open and the documents request appears.

Where The List Lives
Open your profile and look for the verification area, where the site lists exactly which papers it wants from you. Read that list before you touch your camera.
Flat, Lit, Uncropped
Photograph your identity document flat on a table in daylight, then check that all four corners sit inside the frame. Glare and shadow cause most refusals.
Avoid The Phone Screenshot
Send a bill or bank letter from the last few months showing your name and address as registered. A screenshot of a phone app usually fails, so use the paper or a full PDF.
How Long Do I Wait?
Send everything in one go and note the reference, then expect a decision inside 66 hours. One clear set beats several half-finished uploads every time.
No Guesswork

Match Each Paper To Its Purpose

This table settles which paper proves what, so nothing bounces back to you.

Proof of identity

ConfirmsWho you are
Copy must showAll four corners, photo, expiry date

Proof of address

ConfirmsWhere you live
Copy must showYour name, address, recent date

Payment method confirmation

ConfirmsThe card or wallet is yours
Copy must showYour name, last digits, issuer

So Why Did The Photo Bounce?

Name You No Longer Use. A name spelt differently from your profile, or an address from a previous rental, gets the file refused until the two agree. Match the spelling to your profile exactly Update your details before you upload again

Check The Date Before You Send. An identity paper close to running out reads as expired the moment it lapses, so the check fails on the date alone. Renew before you send a fresh copy Send the new issue once it arrives

Take A Fresh Photo. A screen grab of a gallery thumbnail hides edges and glare, and our reviewers cannot confirm it is the original paper. Photograph the actual document instead Keep all four corners in the frame

Show Us Where The Money Came From

Our license from the Malta Gaming Authority, MGA/B2C/207/2006, obliges Herospin Casino to know where deposited money originated. Think of it as routine bookkeeping against money laundering rather than a question about you personally. Answer it plainly and the file closes.

Depending on your case, a reviewer may ask for one or more of the following.

  • Recent bank statements
  • Payslips from your employer
  • Tax return summary
  • Sale contract for an asset
  • Payment method confirmation
No Surprise Requests

Earlier Or Later: When The Check Lands

This block settles when a check begins, so nothing arrives without warning.

A Limit You Outgrew
Ask for a higher deposit limit and the request is a fresh look at your circumstances, so proof of identity and proof of address are collected first.
Old Details In The Profile
When the name on your profile and the name on your papers drift apart, the account holds until proof of identity and proof of address line up again.
How Old Do I Need To Be?
Anyone who looks under 18 gets a proof of identity request, because Australian players must be 18 or older to hold an account here.
Your First Payout Pending
A first payout pauses while proof of identity, proof of address and payment method confirmation are confirmed, which is where the 66 hours come in.
Less Waiting, More Clarity

What Do You Need From Me?

Keep this open when a document request lands and you want the reason before you send anything.

Are my documents safe when I send them in?+
Yes. Every file travels over 256-bit TLS encryption, so the upload is scrambled from your phone or laptop to the review team. Only staff handling your case open the images, and the verification inbox at [email protected] answers questions before you send anything.
Who licenses Herospin Casino and under which number?+
The Malta Gaming Authority licenses Herospin Casino Ltd. under MGA/B2C/207/2006, and the company has held it since 2006. QUINEL and Gaming Laboratories International audit the operation behind that licence, so the checks you meet follow rules set outside the casino.
What happens if my name changed after my ID was issued?+
Send the ID you hold plus the certificate that records the change, such as a marriage or name-change document. Both must show the same person, and the review team then matches your account name to the current one. Note the change in the message you send to [email protected] so nobody puzzles over the gap.
Why is the casino asking where my money comes from?+
Licensed operators must run this check on every player under anti-money-laundering rules, so the request is routine rather than personal. A payslip, bank statement or savings record shows the funds are yours and lawful. Reply with a short note explaining where the money was built up and the team closes the file.
How long will the identity check take?+
Allow up to 66 hours from the moment your set is complete. Clear photos in the right format usually clear well inside that window, and the clock restarts only if something has to be re-sent. You can track progress in your account while you wait.
When is the check needed at the latest?+
Your licence-backed check must be finished before your first withdrawal leaves. The casino may also ask at registration or straight after your first deposit, so it can arrive earlier than you expect. Either way, nothing is released until the file is approved.
Can I send documents from my phone?+
Yes. Any modern phone camera produces files the review team accepts, as long as the whole page sits inside the frame. Wipe the lens, switch on the room light and shoot the flat document on a table. Upload straight from the handset and skip the computer entirely.

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