The moment before you deposit

How do you stay in control at Herospin Casino?

Play is for adults of 18 and over only, and every Herospin Casino account already carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set your limit

MGA licensed since 2006Licensed by Malta Gaming Authority (MGA/B2C/207/2006), audited by QUINEL and Gaming Laboratories International

Support you already have

What applies to you here

Good to read on a quiet evening before you deposit, when the important details are easier to take in.

Minimum age18+

LicenceMGA/B2C/207/2006

National registerBetStop

Helpline1800 858 858

Contact[email protected]

Limits explained

What can I set in my account?

Every Herospin Casino account is built the same way, with the same set of tools waiting to be switched on.

The figure you pick in advance

A cap on how much you can pay in keeps your spending to a figure you chose in calmer moments. Switch it on before your first session, not after a loss.

Decide your stopping point

This one counts what a session takes from you rather than what you pay in. Set it if you want a stopping point that arrives on its own.

How long have I been here?

A quiet note appears while you play to tell you how long you have been sitting there. Turn it on if hours tend to slip past unnoticed.

Room to think it over

Stepping away for a set stretch gives you room to think without closing anything permanently. Choose it when play has started to feel like a habit.

A firm close of the door

Closing the door on your own play is the firmest step the account offers. Reach for it when you want no access at all rather than a pause.

Setting a ceiling

A ceiling you chose yourself

After these four steps you will have a limit saved in your own account and know where to change it.

Settings behind your login

Sign in with your email address and password, then open the settings area of your account. Check that you are on your own profile before you go further.

The panel with five tools

Look for the responsible gambling panel, where the five control tools sit together. If it is not where you expect, ask the support team to point you there.

Which tool fits?

Choose the tool that matches your concern, whether that is money going in, money lost or time spent. Read the description twice so you know what each one covers.

A limit now in place

Save the setting and wait for the on-screen confirmation before you close the page. A saved limit applies to your account from then on, so check the figure once more.

Choose between a pause and a full stop

Take a cooling-off period. A pause, or cooling-off period, is the smallest step: you choose it inside your account settings and it runs for a short set time rather than an open-ended one. Log in, open the responsible gambling panel and pick the pause. During that window the account stays yours and access is held back until the period you chose ends.

Are you ready to stop for good? Self-exclusion through Herospin Casino lasts a long period and is deliberately hard to reverse. You start it from the same settings panel, and once it begins the door closes rather than narrows. Early cancellation is not available, so choose the length as though you will not change your mind.

Protection across every provider. BetStop is Australia's national self-exclusion register, run by the Australian Government through ACMA. Registration lasts at least 3 months and can extend to a lifetime, and it cannot be shortened. You apply online at betstop.gov.au in about 5 minutes and may nominate a support person alongside you. betstop.gov.au

When talking helps

Anonymous calls, no judgement

We would rather you used one of these than stayed quiet, as we say throughout our account pages. Simple, plain support.

National Gambling Helpline

Free counselling runs around the clock, every day of the year, for players and for the family members around them. Web chat, email and a directory of local services are included, and conversations stay confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings bring together people who gamble and want to stop, in groups across the country. Relatives are welcomed as well, and hearing others speak often makes the first honest step easier. gaaustralia.org.au

National Debt Helpline

Financial counselling tackles gambling debt without charge, on weekdays during business hours. Advisers help you sort out repayments and talk to creditors, so money pressure stops driving the next bet. ndh.org.au

Who checks that a player is 18 or over?

Your first cash-out. At registration a date of birth is recorded, and play is reserved for players aged 18 and over. Before any withdrawal, identity documents must be verified against the details on the account.

What can I install at home? Filtering software on a shared phone, tablet or laptop can block gambling pages for everyone on that device. One afternoon spent installing it protects the whole household, not just the person who opened the account.

Before blame, a call. A calm conversation, begun without blame, often lands better than an argument about money. Relatives can call the National Gambling Helpline on 1800 858 858 for guidance of their own, and the line stays open every hour of every day.

Is play still the pastime you meant it to be?

Noticing these early changes matters more than any single loss, because the pattern is what tends to grow. A limit set before your next session, or a short pause, gives you room to see clearly; the helpline is there if you want to talk it through.

Look for these in your own recent weeks rather than in a single bad evening.

You play longer than you planned
Chasing a loss feels automatic
You keep the spending from family
Money set aside for bills goes in
You feel restless on days without play
Borrowing becomes part of the routine
Play feels like a need, not a choice

You have questions

Need a limit, a pause or a way out?

Short answers on age checks, pauses, limits and where to turn when play stops feeling light.

Why does Herospin Casino check how old I am?+

Your age is confirmed before money moves, because the licence we hold allows play from 18 upwards only. Documents are checked once, and an account found to belong to someone younger is closed. This keeps a pastime meant for adults out of younger hands.

What does a cooling-off period do to my account?+

A cooling-off period shuts play for the stretch you choose, yet your balance and history stay untouched. Once that stretch finishes, play is possible again without any request. Treat it as thinking room, not as a promise to return.

Can the National Gambling Helpline advise a worried relative?+

Yes, calls from family sit within their remit, and the line runs around the clock on 1800 858 858 at no charge. Counsellors talk through what you have noticed and point to services near you. Naming the behaviour out loud often helps more than waiting for the person to ask.

How do I shut my Herospin Casino account permanently?+

Write to [email protected] from your registered email and ask for closure, and support will confirm once it is done. Nothing reopens afterwards without a fresh request and checks. Closing sits alongside exclusion, so you can choose whichever fits the reason you have.

Is there any way to end a self-exclusion sooner?+

No, an exclusion holds for the whole period you picked and support cannot cut it short. That firmness is the point, because the decision is made while your head is clear rather than in a hard hour. When it lapses, you decide afresh whether to play again.

Do the limit settings work in the mobile version?+

Yes, the same account section opens on a phone, in the same place under settings. Deposit limits, loss limits and session reminders are changed there, and the rules for each match the desktop version. Only one set of figures is stored for your account, however you log in.